Dumisani is the owner of a company, Knowledge Uncapped, that does marketing research for local businesses. One of their longstanding clients, Joe’s Gym, has approached Dumisani to find out which equipment his clients would prefer to have access to in the gym. Joe and his team of fitness experts have noticed that many of their clients have cancelled their contracts with Joe’s Gym in order to join the new, modern gym across the street from them. To retain his clients, Joe wants to upgrade his equipment, but realises the first step is to find out what his clients want.

During which step of conducting a survey, will Joe implement the final decisions that were established based on the conclusions from the initial questionnaire and the evaluation of the results?

The development of people and the retention of high-performing staff was an integral element of Derby Departmental Store’s DNA. In the light of this, the Operations Director shared his frustration with Don about the performance of the bread deliverers at Derby.

During the second week, the trainees were on their own, and could call the supervisor if they experienced any problems. The various store managers mentioned that bread deliveries were late, the paperwork was incorrect and there might be a training problem.

After receiving a broad orientation on Derby, bread deliverers receive skills training for one week. This training is in the form of one-on-one training by the various supervisors. During this time, the trainee would join the supervisor on what would become his or her route and observe the activities performed by the supervisor during the various steps. Which type of development method is described here?