Mocking or making mean remarks to a resident

Slapping a resident in the face

Handling a resident roughly

Failing to change soiled bed linens

Message, sender, receiver, feedback

Message, sender, directive, receiver

Message, directive, sender, feedback

Message, sender, receiver, communication

Question resident's about why they are different

Accept each resident as an individual

Remove cultural objects from the resident's room

Demand that the resident behaves like the other residents

Send $50 to the North Carolina Board of Nursing

Retake and pass the NNAAP exam

Work at least 8 hours, for pay, under RN supervision

Work with a nurse aide for two weeks to refresh knowledge

Blood pressure, pulse, temperature

Pulse, temperature, height

Blood pressure, weight, pain check

Blood pressure, pulse, weight

"At 2100 resident ambulated without any problems per B. Goode, CNA.

The CNA should not document anything, because the CNA did not perform the skill

"B. Goode, CNA helped the resident in room 404 walk at 0900".

"Resident was assisted approximately 20 steps at 9:00 PM by B. Goode, CNA"

The CNA does not want anyone to help them because they are afraid they will not do it right

The supervisor for your area makes all the decisions without input from others

The nurse continues to criticize everyone when they do not do things their way

Everyone in your area is able to give their input during a staff meeting

Agitation and withdrawal

Bruises and black eyes

Reports of missing checks or personal property

Dehydration and untreated pressure ulcers

Wait until the end of the shift to complete the form to allow time to think about how the nurse aide feels about the incident

Document in the patient's chart that you completed the incident report

Who, what, when and where of the incident

The nurses opinion of what happened

Successful nurse aide delegation, to the nurse, is achieved with critical thinking

Critical thinking is only useful by licensed care team members

It is not within the nurse aide's scope of practice

It allows the nurse aide to adapt to a variety of resident care situations successfully