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BUS 270-01 2025 Fall Undergraduate
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Which step is NOT part of Fitzpatrick’s “three essential parts” for avoiding bottlenecks?
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What is a recommended strategy for organizing insights from customer conversations?
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Why is collective review of conversation notes important?
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What role does note-taking play in running customer conversations?
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What is a key symptom of a learning bottleneck in customer conversations?
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In general, when interviewing customers, it is a good idea to start your questions with:
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In general, when interviewing customers, you should avoid:
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When interviewing customers, it is important not to tell the customer what to think. This is called:
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What should be included in effective prep for customer meetings?
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When interviewing customers, it is best to ask _______________ type questions.
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