Listen to two people talking about the people in their office to practise and improve your listening skills.

• Greeting
• What is missing
• Quantities needed
• Reason for request
• Closing

Anna works as an office assistant in a medium-sized international company. Her main task is to check, organize, and order office supplies for all departments. On Monday morning, she inspects the storage room. She counts pens, pencils, notebooks, folders, staplers, paper clips, and binders. She notices that highlighters are missing, the printer is out of paper, and the envelope supply is low. She writes a detailed shopping list for her manager, specifying quantities for each item.

Next, Anna organizes the desk organizers and labels folders in alphabetical order. She also checks the filing cabinets to make sure all documents are stored correctly. Later, she helps a colleague who needs scissors and sticky notes to prepare a report for a meeting. She explains where to find markers and tape for the presentation board. By the end of the day, all office supplies are ready, well organized, and properly labeled. Anna feels satisfied because she knows that her work ensures the office runs smoothly and efficiently. She also makes notes for next week about the items that will need replenishment, including printer ink and extra binders.

• Greeting (Dear …)

• Your name + job

• Reason for writing (I want to …)

• Closing (Best regards, …)

Or write 3 reasons why YOU need English?

You’re about to transfer the call to another department. What’s the correct phrase?

The person the customer wants to speak to is unavailable. What should you say?

You need to verify the customer’s address. What’s the best phrase to use?

A customer calls and you pick up the phone. What should you say?

What say at the meeting?

👉 What useful phrases can you use to speak politely and confidently in meetings? 

Which e-mail is formal and which e-mail is informal?