Match the communicative function with the most appropriate professional phrase used during a meeting or negotiation.

The most effective way to address a bottleneck in a project is to first:

The ability to consider new points of view and change your mind during a collaboration is a demonstration of:

A Supervisor wants to reduce time spent on email. They should ask the team to streamline their communication by:

To ensure you are fully engaged in the discussion and understand the impediment, you must practice:

When giving negative feedback, you should use the "Compliment Sandwich" method to:

Read the following statements. Decide whether the phrase in bold is used correctly in the context of professional Customer Service or Customer Care.

If a client calls with a problem, you should focus only on the transaction and ignore their frustration to achieve quick resolution.

You should send a confirmation email after solving a technical issue to ensure the non-technical user is aware the problem is resolved.

If a customer is angry, the best approach is to immediately escalate the call to a Supervisor without showing any empathy.

When dealing with a complex technical issue, it is best to explain the solution using precise jargon to show your technical expertise.