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Translation Project and Service Management Master's level

Translation Project and Service Management Master's level

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[Short Answer] Identify three types of resources required according to ISO 17100:2015.

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The ISO recommends that feedback from the client should be:

A. Shared only with senior project managers

❌

C. Shared with all parties involved

✅

D. Given verbally

❌

B. Archived and ignored

❌

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What is a Work Breakdown Structure (WBS)?

A hierarchical decomposition of project work into manageable component

A linguistic quality control checklist

A financial cost summary

A style guideline

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In ISO 17100, linguistic tasks include:

A. Translation, checking, revision, review, proofreading

B. Drafting, revising, summarising

C. Quoting, analysing, editing

D. Consulting, evaluating, publishing

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ISO 17100:2015 requires LSPs to:

C. Avoid sharing client feedback with vendors

A. Collect feedback only from long-term clients

B. Have a process for client feedback and corrective action

D. Use a fixed feedback form for all clients

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What is the usual throughput standard for translation productivity?

[Essay] Compare the price-grid method and the client-budget method of quotation preparation.

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Substantive client feedback is typically requested:

C. After the client has reviewed the files properly

✅

A. Within minutes of delivery

❌

D. Only if the client complains

❌

B. Within hours

❌

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In translation project management, a quotation differs from an estimate because?

C. A quotation is fixed; an estimate may change

D. Neither affects pricing

B. Both are approximate

A. A quotation is approximate; an estimate is fixed

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11. ‘Corrective action’ in ISO 17100 refers to:

C. Offering free revisions to all clients

B. Actions to eliminate causes of nonconformity

A. Fixing only stylistic problems

D. Punishing the vendor for errors

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