Prioritize efficiency improvements, since customer experience is secondary.

Focus mainly on buying the newest technologies, as they guarantee transformation.

Leave all responsibility to the IT department since digital = technology.

Align digital initiatives with business strategy to create measurable value.

Encourage cultural change and support employees in adopting digital tools.

It measures how much revenue is earned per customer

It tracks the output generated per hour

It shows the percentage of automated vs manual processes

It measures long-term customer loyalty

Cloud Computing

IoT

IoT, Cloud computing, and Blockchain

Blockchain

AI

Streamlining workflows to improve efficiency

Rethinking the fundamental ways a company creates and delivers value

Introducing automation tools to replace repetitive tasks

Changing employee mindset and values around digital adoption

Digital revenue contribution

Time to market

RODI

Digital adoption rate

They replace financial statements

They help allocate resources better

They improve team focus

They track progress towards objectives

Flexibility

in data storage and processing

Increased dependency

on physical infrastructure

Reduced need for

cybersecurity

1000

2500

2000

1500