Crowdly

Change the quotation repeatedly

Provide clear and professional answers

Delay communication

During a negotiation, what should businesses focus on?

Reducing product quality

Creating value for both parties

Winning at any cost

Avoiding communication

Why are long-term business relationships important?

They can create future business opportunities and trust

They guarantee sales

They reduce product quality

They eliminate competition

What is the primary purpose of a quotation?

To advertise a company

To recruit employees

To provide clear information about an offer to a buyer

To conduct market research

Which characteristic is MOST important in a professional quotation?

Clarity and accuracy

Length

Promotional slogans

Complex language

What is one benefit of understanding payment and financial risks?

Reduced customer service

Better business planning and decision-making

Increased product defects

Less market research

A company receives payments in a foreign currency. Which business risk should it monitor?

Foreign exchange risk

Inventory risk

Packaging risk

Product design risk

A customer contacts a company after experiencing a problem with a product. What is the BEST response?

Ignore the request

Respond promptly and provide support

Delay communication

Transfer responsibility immediately

Why should businesses clearly communicate return and refund policies?

To avoid customer communication

To reduce sales

To improve customer confidence

To increase uncertainty

Why is after-sales service important?

It reduces product quality

It eliminates competition

It helps build long-term customer relationships

It replaces marketing activities