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Design Thinking et Créativité (MTMISK230125)
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Which prototype is the most relevant for a “zero-waste” customer experience?
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During brainstorming, Hugo suggests a strange chatbot idea. You:
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When creating the persona for young diabetic patients, what must absolutely be avoided?
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Why will several prototype cycles be necessary? (2 correct answers)
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Which approach embodies a Design Thinking posture for improving a customer journey?
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Whom should you talk to first to redesign a “cold and slow” welcome experience?
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Tests of your green-energy app show: “Great idea… but the interface makes no sense!” You conclude:
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Which indicators help verify that a museum prototype remains user-centered? (2 answers)
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Delivery workers bypass your sorting prototype. What do you do?
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Users bypass your reception-desk kiosk prototype. How do you interpret this?
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