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MGX3771 - Operations management - S2 2025
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A drive-through window service estimates that customers will arrive at the rate of 12 per hour, and the staff at the window service can serve on average one customer every 4 minutes. Assuming Poisson arrivals and exponential service, what is the utilisation rate of the staff?
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If the customer’s arrival rate (Poisson) and the service rate (exponential) are equal, the average number in the waiting line will be
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Which of the following does not belong to the aspects of customer arrival in queues?
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One warehouse has a 24-hour operation, and the average time of between trucks’ arrival is 15 minutes. The average number of trucks waiting in the queue is 5. Assuming Poisson arrivals and exponential service, what is the expected waiting time (in hours) for a typical truck?
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Which of the services below is characterised with high volume and low variety?
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