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General English B1 - term III - K. Petryk - 2025/2026
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APOLOGISE The flight was late but the staff were very .
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RETAIL We are the biggest in the area.
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EMPATHY Our nursing personnel is and always willing to help.
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INSURE Which company will you choose?
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COMMERCE Over 90% of airline pilots are men.
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DELAY I missed their wedding because my flight was .
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IMPORTANT I hope you understand the of the matter.
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HANDLE One of my key responsibilities is telephone calls.
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SATISFY We have very few customers. Most of them love our products.
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COMPLAIN So far, we haven’t received any .
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