The research showed that teams that stay focused on the topic at hand perform better. 

The successful groups tended to have one strong leader who

did most of the talking.

Match your response to what your conversation partner has just said.

When people meet for the first time, they tend to use standard phrases. Make sure you are ready for them. Choose the best response to each of the common meeting phrases.

I (wonder) if you might be able to collect Mr Jones from the airport.

Would you do me a favour and (pass) it on to Denise when you're finished?

Could I ask you (attend) the meeting with me?

Insert the correct verb form.

Would it be alright if I (send) the letter tomorrow?

You want someone to do something for you – but do you know how to ask for the favour? Insert the right verb form into the requests below.

1. Would you mind (help) me with this package?

4. When you are a student talking to a professor, you should address her as: