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HSM100 Introduction to Hospitality Management - 2026 Semester 1
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A GM wants to incentivise staff to engage with the hotel’s zero-waste initiative. What is the most effective approach?
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A boutique hotel with limited capital wants to begin a sustainability initiative. What is the most cost-effective starting point?
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An urban hotel chain wants to implement a rooftop garden to reduce heat island effects and provide herbs for the kitchen. What is a key operational consideration?
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An eco-resort introduces IoT-based energy controls that automatically adjust lighting and HVAC based on occupancy. Some guests express discomfort with automated settings. What is the best operational adjustment?
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A hotel implements facial recognition check-in technology to reduce lobby congestion. However, a growing number of international guests express concern about privacy and data storage. What is the most appropriate ethical response?
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A resort enables guests to make requests via smartwatches. However, older guests find the interface confusing. What inclusive design principle should be applied?
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A hotel faces backlash for using AI in hiring practices after biased outcomes are revealed. What response aligns with responsible innovation?
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A hotel uses facial recognition for room access. While efficient, some guests report unease with biometric tracking. What best practice supports guest autonomy?
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During refurbishment, a resort must choose between imported bamboo flooring and locally available reclaimed wood. What is the more environmentally sustainable choice?
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A city hotel is impacted by urban gentrification, affecting its relationship with the local community. What should management do?
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