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INFS3604-Business Process Management - T2/2026

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According to the diagram, how has quality been affected by the proposed change? (in this diagram, towards the centre means worsen)

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What does the Devil's Quadrangle illustrate in process management?
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The change from T2 to T2a and T2b indicates the application of which redesign principle?

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Based on the diagram, what is the benefit of the change shown in the bottom flowchart compared to the top one?

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The 'Composition' heuristic in process redesign suggests which of the following actions?
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What does the 'incremental approach' in process redesign focus on?
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The main purpose of a process performance dashboard is to:
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A bottleneck typically occurs when:
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Rework occurs when:
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Case duration (cycle time) measures:
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