They are acting out of character.

They are being strange.

They are not acting according to our beliefs and values.

They are being rude.

Judgement 

Feeling

Making a clear request of what we expect from another person 

Expressing our beliefs and values

Expressing what we feel 

Expressing what we need

When they can't identify more effective strategies of communication 

When they want to fight

When they show compassion and empathy

When they can't remember a

word

False

True