People who have a strong influence over the behaviors and attitudes of others in an organization are commonly known as:

Which of the following is a part of the organizational efforts to ensure that changes become permanent, and the new habits, rules, and procedures become the norm?

Following are direct means by which organizations make sure that their members are ready for and receptive to change, EXCEPT:

The form of resistance under which an employee dislikes the change quietly, feels stressed and unhappy, and might look for a new job without necessarily bringing their concerns to the attention of the decision makers is known as:

‘A’ in the PDAD cycle stands for: