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COM 2001-01 Professional Communication - AY2026-T1

COM 2001-01 Professional Communication - AY2026-T1

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How does using "I" language in emotional communication affect the recipient of the message?

It has no impact on the recipient's perception of the message.

It implies that the speaker is not taking ownership of their emotions.

It makes the recipient feel responsible for the speaker's emotions.

It allows the recipient to empathize more effectively.

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When is paralanguage often used in communication?

Only in written communication.

In situations where silence is preferred.

In vocal behaviors such as pitch, tone, and rate.

When no verbal communication is involved.

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Using visual aids can enhance the effectiveness of a speech.

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What is the primary focus of an explanatory presentation?

To entertain the audience.

To provide detailed information on a complex topic.

To create a sense of urgency.

To persuade the audience to take specific action.

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What practical strategies can be applied to manage public speaking anxiety effectively?

Speaking as fast as possible during the speech.

Increasing anxiety intentionally for better performance.

Avoiding all forms of preparation.

Deep breathing, positive self-talk, and adequate preparation.

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What characterizes the compromising style of conflict management?

It leads to a win/win outcome in which both parties are fully satisfied.

It is the most time-consuming style of conflict resolution.

It involves a moderate concern for self and others.

It indicates investment in the conflict situation and the relationship.

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When should outlining be done in the speech preparation process?

In the initial stages of speech preparation.

The night before the speech.

After delivering the speech.

Never, as outlines are unnecessary.

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What is the main difference between hearing and listening?

Hearing is passive, while listening is an active process.

Hearing is done with your eyes, while listening is done with your ears.

Hearing and listening are the same thing.

Hearing is understanding, while listening is merely acknowledging.

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How can ethical considerations in digital communication impact organizational success?

By increasing conflicts and misunderstandings.

By improving efficiency and productivity.

By fostering trust, credibility, and positive relationships.

By hindering collaboration and teamwork.

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The main advantage of active listening over passive listening is:

Active listening requires less effort

Passive listening is more polite

Passive listening is more focused on the speaker's emotions

Active listening involves verifying understanding through feedback

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