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Поглиблене вивчення іноземної мови за фахом (вибіркова,англ.) 2 курс 2 семестр усі фак-ти, доц.Петренко В.О.
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Look at questions 1-5.
In each question which
For each question, choose one letter (А В or C).
1.
Office Staff Required
Experience essential
Full training given (leading to recognised qualifications)
Applicants must have
Good customer service creates ...
We weren’t satisfied with our holiday. The staff were ... and the rooms were ...
Which sentence is correct?
Which verb does NOT go together with apology?
Complete the sentence: 'You will get a discount ...
Queries is another word for...
If you try to find a solution to a complaint ...
If the service is not up to standard, we will ...
Many customers are afraid to ... complaints.