1.  Prepare a monologue (about 3 minutes) of the following topic:

What is important when…? 

Improving customer care 

• Information from customers

• Staff training

• Rewards for good customers

2. Prepare a video of a live demo (about 3 minutes) and upload it.

1. Prepare a monologue (about 2 minutes) of the following topic:

How useful foreign languages are for your studies/ future work.

30. Which aspect of the business needs most attention now?

29. What will be different about the new products?

27. What has Mirador focused on over the past year?

28. Why was Mirador's turnover low at the beginning of this year?

25. Profits have declined in Mirador's expert market because of

26. Tom Warren is confident that Mirador will do well because

24. Tom Warren expects this year's results at Mirador to show

Part Four.

• You will hear a business journalist, interviewing Tom Warren, the MD of Mirador, a beauty products company. Mirador has just agreed a joint venture with CDLE, a French cosmetics company.
• For each question 23 - 30, choose one letter (A, B or C) for the correct answer,

23.  What is CDLE giving to Mirador in the new deal?