3 As our founder always said, “satisfaction breed loyalty

2 And good customer service is a key to customer happiness. 

1 Our success depends of customer relations.   

(2) Put each verb in brackets into the correct past tense

1- Where

(be) you

yesterday afternoon? I

- I (be) in my  boss’ office but probably you (ring) me when we

(arrange) a

meeting with our shareholders. Why?

-I

(finish) my

first report and

2 We (live) in Paris for ten years when the company that Nick (work) for

(offer) him a position at the

London office.

8. Human resources don't facilitate change, organize salary payments and resolve grievances.

6. HR managers cannot make a big difference when they connect the right people.

5. HR experts are employed all over the world, which allows for great overseas employment opportunities.

4. In a big company, helping people along a successful career path is part of HR staff responsibility.

3. HR staff don't monitor wellbeing or look after safety needs and act as intermediaries.

7. Human resources recruit team members, advise on team performance,oversee staff training options, monitor wellbeing.