Prepare, Execute, Analyse

Prepare, Discuss, Confirm

Prepare, Conduct, Confirm

Agree, Discuss, Document

Tracing requirements

Study the material

Meet with the SMEs to review/ ask questions

Locate and evaluate relevant system and business requirements

All of the above

Use open-ended question

Open-ended questions take more effort to answer, so use these types of questions sparingly

Be as clear and specific as possible in how you frame the question. Give them as much context as you can to help make answering easier

They depend on stakeholder memory and perspective

They cannot be used in early discovery

They are always faster than surveys

They provide no qualitative insights

All above

Level of understanding of the domain by the interviewer

Skill of the interviewer in documenting discussions

Degree of clarity in the interviewee’s mind about the goal of the interview

Survey

Interview

Observation

Document Analysis

Preparing questions for elicitation

Organize and share elicitation notes within the team

Define the scope of elicitation

Select group of desired stakeholders

Can you walk me through the process step by step as it happens today?”

“What typically triggers this process, and what happens next?”

“Can you describe a recent example of how this process was executed?”

“Wouldn’t it be better if this process were automated?”

Send a summarized version of your understanding for confirmation

Immediately start writing requirements

Wait until development starts to validate

Ask only one stakeholder to confirm everything

Questions that suggest a specific answer or validate an assumption

Questions that explore stakeholders’ goals, challenges, and expectations

Questions that encourage stakeholders to describe their current processes in detail

Questions that ask stakeholders to walk through a recent real-life scenario