Crowdly

Summarize what the customer has said

Clarify by asking questions

Avoid distractions when listening

Martha

would like to begin to develop her social media presence. Which of the

following options can you recommend?

Instagram

Twitter

All of the above

Facebook

To be properly groomed the nurse is expected to:

Clothing should be clean, fit properly

Comb your hair neatly and off shoulders

All of the above

Trim nails and Brush your teeth

regularly

Jake is seeking employment as a healthcare

assistant. Which is an

appropriate

unique selling proposition for him to mention during the interview?

“I am very organized, and persistent in sticking

my initial plan so I don’t get distracted.”

“I am an introvert and work better independently

without having to collaborate with others.”

None of the above

“I am very flexible and

am keen to identifying changes when they occur.”

You were assigned to have a session with the

trainees at your workplace. During the question and answer session an employee

wants to know why practicing business etiquette is important. Which of the

following answers would be

correct?

it increases your probability of advancing in your

career

it allows you to build positive relationships in

the business world

all of the above

it demonstrates that you respect your position,

job, coworkers

What

does the “

ABC

” in the statement The

ABC of Etiquettes mean?

Attitude,

Behaviour, Collaboration

Attitude,

Behaviour, Communication

Appearance, Behaviour,

Communication

Appearance,

Behaviour, Collaboration

Eric is invited to a business dinner for the

first time. Provide Three (3) things he can bear in mind regarding dining etiquette.

(3 marks)

Which of the following is incorrect about personal branding?

Personal branding shapes the perception of an

individual in the eyes of the public

Personal branding shapes

the perception of the public in the eyes of the individual

Personal branding is the story that’s told about

you when you’re not in the room

Personal branding is all about building an

individual’s reputation

A chain of command is defined as:

none of the above.

an organizational

structure that documents how each member of a company reports to one another.

an organizational structure that documents how

many chains are needed for sale

a chain that connected members of a company

while they were working during slavery

Being ambiguous on social media means to :

Allow the audience to know you in order to feel

better connected

Share all your deep personal thoughts and

emotions to your audience

None of the above

Have multiple social

media channels to reach your audience