Match the word with its definition:

to

include

Match the word with its definition:

to conduct

Choose the correct tense form to complete the sentence:

Culture

affects all areas of business communications, including

Choose the correct tense form to complete the sentence:

Business communication

involves a 

Speaker D suggests taking your time if your flight is

cancelled since the airline will have to rebook you on another flight anyway.

According to Speaker D, flights at the end of each day

have a higher chance of being delayed.

If you’re feeling stressed, Speaker C recommends just

dropping the tasks that are overloading you.

Speaker C says the SMART acronym for goal setting

stands for: Specific, Measurable, Achievable, Relevant and Timely.

Creating a team charter helped Speaker B’s team to

avoid

For Speaker B, working in a virtual team is not so

different from working in the same location.