Delivery to the desired address

Expanding commercial activity

Detailed product/service descriptions

The ability to buy

goods anywhere,

anytime

Consumer -> Tax Paying System

Sony Corp -> Apple

Customer -> Consumer

Apple -> Consumer

Tax Paying System

eBay

OLX

PayPal

By selling products or services online

By operating physical stores in multiple

locations

By providing free content to consumers

By offering consulting services to other

businesses

Limited customer service options

Lack of competition in the market

Physical store location constraints

Higher operational costs

Trust concerns

Waiting time

Limited product experience

Comparisons and savings

B2C (Business-to-Consumer) Ecommerce

C2B (Consumer-to-Business) Ecommerce

C2G (Consumer-to-Government) Ecommerce

B2G (Business-to-Government) Ecommerce

It provides instant product gratification

It expands commercial activity and reaches a wider

It limits the customer service options

It increases trust concerns

Trust concerns

Increased reach

Limited product experience.

Delivery options

B2C (Business-to-Consumer) Ecommerce

C2B (Consumer-to-Business) Ecommerce

B2B (Business-to-Business) Ecommerce

C2C (Consumer-to-Consumer) Ecommerce