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Іноземна мова за професійним спрямуванням, частина 1
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A customer doesn’t understand your explanation. You should:
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97%
3%
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"Log a ticket" means:
100%
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0%
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"Follow-up call" is made to:
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0%
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To "transfer a call" means:
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100%
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"Stay calm" during a technical call means:
95%
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5%
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"Remote access" allows IT staff to:
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0%
100%
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A user calls shouting about a system crash. You should first:
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0%
0%
0%
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Please call me ___ extension 214.
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0%
100%
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Please hold ___ a moment while I check.
9%
0%
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91%
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