They are responsible for the support functions of their organization.

They are directly responsible for creating goods and services.

They make indirect bottom-line contributions to their organization.

They include human resource managers.

Martha, the Chief Accountant of the company

Tim, the Business Intelligence Officer of the company

April, the Product Manager of the company

Jaden, the General Manager of the company

The finance department

The legal department

The operations department

The marketing department

Quality

Sustainability

Reliability

Productivity

individuals work best in an ethnocentric environment

satisfied employees work harder and are more productive

employees have to be intimidated to be motivated

union activities are harmful for an organization

a task force

the government

the board of directors of the firm

a union

The diversification strategy

The stability strategy

The turnaround strategy

The retrenchment strategy

has reward systems based on quality rather than on the quantity of output

allows a company to charge the lowest possible prices for its products

focuses on hiring experienced employees who may remain with the company for a long time

focuses on maximizing the overall costs as much as possible

increasing bureaucracy

moving toward becoming flat organizations

taking a hierarchical approach to organizational control

increasing the number of levels of management

Marla, a senior accountant, who is very loyal to the organization but is rigid in her approach to work

Maria, a receptionist, who is exceptionally good at her work but is overqualified for the job and has come to dislike it

Shawn, a sales manager, who makes sure that his team members never exceed the budget allotted to them

Thomas, a creative writer, who is very passionate about his work and prefers taking artistic risks to meet the changing industry needs