A family member of a client approaches a Health Care Assistant (HCA) to inquire about the client's condition. However, the client has instructed the HCA not to share any information with their family members. How should the HCA handle this situation?

Question

Answer

Share some information and later inform the client about the conversation.

Answer

Provide detailed information about the client's condition.

Answer

Ignore the family member and walk away.

Answer

Politely explain that they cannot discuss the client's condition due to privacy rules.

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A family member of a client approaches a Health Care Assistant (HCA) to inquire ...

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