The development of people and the retention of high-performing staff was an integral element of Derby Departmental Store’s DNA. In the light of this, the Operations Director shared his frustration with Don about the performance of the bread deliverers at Derby.

During the second week, the trainees were on their own, and could call the supervisor if they experienced any problems. The various store managers mentioned that bread deliveries were late, the paperwork was incorrect and there might be a training problem.

Training of bread deliverers at Derby typically starts with a broad orientation on the mission, vision, values and philosophy at Derby stores. This type of training is similar to ___________ which is the process of introducing the employee to the organisation.