When using data collection methods during the “Understanding” phase of human-centred design, which of the following are appropriate practices? 2 points

Question

When using data collection methods during the “Understanding” phase of human-centred design, which of the following are appropriate practices?  2 points

Answer

Treat contextual inquiry as a controlled laboratory test where users complete predefined tasks without interruption

Answer

Use field observations to uncover tacit knowledge and differences between official procedures and actual work practices

Answer

Gather stories from stakeholders about their work, struggles, processes, and context

Answer

Rely only on the designer’s own assumptions, since users often cannot describe their needs clearly

Answer

Use questionnaires when quantifiable data is needed, preferably after testing the questionnaire with a pilot study

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When using data collection methods during the “Understanding” phase of human-...

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