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John, a recent hire at a logistics company, is learning to use a computer system...
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John, a recent hire at a logistics company, is learning to use a computer system to track shipments. During training, he learns explicit steps, such as entering his username and password to access the system, and understanding how the system retrieves his saved data. Over time, he intuitively knows how to navigate the system efficiently without needing to refer to the manual, demonstrating a deeper understanding of the process. Which type of knowledge is John developing as he moves from following explicit steps to intuitive navigation?
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