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Bakealot Bakery monitors customer complaints to improve customer satisfaction. ...

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Bakealot Bakery monitors customer complaints to improve customer

satisfaction. They collected data on certain problems and compiled the

following check sheet:

Type of problem

Frequency

Wrong order delivered

10

No loyalty programme(s)

33

Unfriendly personnel

11

Not enough variety on menu

26

Pies, cakes or bread too expensive

20

 

 

 

 

 

 

What

will be the cumulative percentage of the two leftmost bars of a Pareto chart?

100%
0%
0%
0%
0%
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