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Mr Khumalo is a municipal official responsible for issuing trading licences. Ms Naidoo applies for a licence and fully complies with all legal requirements, making her entitled to its approval. Mr Khumalo informs her that, unless she pays him R20 000, he will deliberately delay processing her application for several months, which would cause her significant financial loss. Fearing the negative consequences of such a delay, Ms Naidoo pays the amount. Could Mr Khumalo’s actions be construed as unlawful and if so, for what?