CZD, a manufacturing company, implemented a new customer relationship management (CRM) system. Employees shared their experiences with the old system, developed new analysis methods by combining old and new features, and improved customer satisfaction. _Which of the following best demonstrates the transformation of knowledge within CZD?_

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Employees attending workshops to learn the new CRM system.

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Implementing the new CRM system.

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Employees combining their understanding of the old system with the new CRM system.

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Increased customer satisfaction and sales resulting from the CRM system.

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CZD, a manufacturing company, implemented a new customer relationship management...

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