An organisation introduces TQM but provides employees with
minimal training and gives them little authority to address quality problems.
Why is this approach likely to undermine TQM?

Question

Accepted Answer

Employees
require capability, involvement and empowerment to contribute effectively to
quality improvement

Answer

Employee empowerment reduces process consistency

Answer

Employees
should not participate in quality-related decisions

Answer

TQM
depends exclusively on senior management

Answer

Training
is primarily a financial rather than quality activity

Crowdly

An organisation introduces TQM but provides employees with minimal training and...

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