During a disruption caused by a severe storm in Durban, a South African logistics company, Imperial Logistics, faced challenges maintaining supply chain visibility. Which of the following approaches would most effectively enhance their ability to track shipments and respond to such disruptions?

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Using a basic spreadsheet system to log shipment statuses and update customers periodically about potential delays.

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Limiting communication with customers to only critical updates to avoid overwhelming them with too much information during disruptions.

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Implementing advanced tracking and monitoring software that provides real-time updates on shipment locations and alerts for potential delays.

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Relying on manual reporting from drivers and warehouse managers to track shipments and manage customer expectations during disruptions.

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During a disruption caused by a severe storm in Durban, a South African logistic...

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