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During 2019, a new 22,700m² food production facility belonging to In2food was opened in the OR Tambo Special Economic Zone in Johannesburg. Described as the largest and most diverse ultra-fresh food facility of its kind in the southern hemisphere, and the second largest C02 refrigeration facility in the world, the new Bonaero site created 600 new jobs. Should the Bonaero site make use of standard operating procedures which encourages smaller, incremental changes to take place in the functioning of the operations process, which approach to improvement has In2Food taken?