A client becomes visibly upset and begins to complain that staff are too busy to assist them promptly, leading to frustration and a sense of neglect. What approach should the HCA take to address the situation and manage the client’s expectations while balancing other responsibilities?

Question

Answer

Redirect the client to other activities until staff are available.

Answer

Calmly set realistic expectations about when they’ll receive help and offer a timeline if possible.

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Assure the client that their needs will be prioritized immediately, even if other tasks must be delayed.

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Acknowledge the client’s frustration and explain the current workload, reassuring them of their importance.

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A client becomes visibly upset and begins to complain that staff are too busy to...

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