While conversing with a client, they unexpectedly become silent and avoid eye contact. How might silence be used effectively to support the client’s needs at this moment?

Question

Answer

It provides space for the client to gather their thoughts.

Answer

It may signal disinterest in continuing the conversation.

Answer

It could pressure the client to resume talking.

Answer

It makes it easier for the assistant to avoid speaking.

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While conversing with a client, they unexpectedly become silent and avoid eye co...

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