What should a test-moderator be prepared to do in a user-based usability evaluation, where the think-aloud protocol is being used?

3 Points

Question

What should a test-moderator be prepared to do in a user-based usability evaluation, where the  think-aloud protocol is being used? 
 
 3 Points

Answer

To improvise if unexpected issues come up

Answer

To encourage the user to keep verbalising their thoughts

Answer

To be patient with the user by letting them take their time with tasks

Answer

To be non-judgemental and open to the user’s understanding of the system

Answer

To speak and keep the conversation going, whenever there is a pause in the user’s thoughts

Answer

To act impersonal and uncaring

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