Take brief notes – write down all concrete information such as names,

descriptions, colours, numbers, years etc

No mixing languages is allowed

Remember the gender of all speakers – this is a must when going into

languages with masculine and feminine terms

Use the formal YOU

Speak

up and/or recuse yourself if a matter is beyond your knowledge or ability

Speak loudly, clearly and confidently – you must project professionalism at

all times.

Avoid

conflicts of interest

Concentrate 100 percent. Visualise the message. Sound self-assured and

poised

Remain

impartial

Continuously

improve through education and training

No extraneous noises – do not make any sounds such as: uh, uhm, well,

OK, etc

Maintain

confidentiality

Maintain

a professional demeanor

Interpret/translate

accurately