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Scenario:
A project was almost finished with requirements elicitation. The following is a conversation between business analyst (BA) and stakeholder(SH) while reviewing a process flow.
BA: “Are you sure we have the tax calculation steps correct in this process flow?”
SH: “Well, I'm not sure. That’s the tax department.”
The BA team hadn’t talked to anyone in the tax department over the course of requirements elicitation.
The BA team had no idea that there was a tax department. As soon as the BA and the tax department met, they found a long list of missed requirements.
The project was delayed several months due to this situation.
What actions should the BA team take prior to the elicitation process?