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A telecom company models customer accounts using a Markov transition matrix. The...

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A telecom company models customer accounts using a Markov transition matrix. The states are: "Active" (Transient), "Suspended" (Transient), "Closed" (Absorbing), and "Sent to Collections" (Absorbing).

To predict how many currently "Suspended" accounts will eventually end up "Sent to Collections", the analyst calculates the Fundamental Matrix

F = (I-B)^(-1). What must they multiply F by to get the final absorption probabilities?

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