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Cathleen is the operations manager at Easy Shelves, a custom-made shelf company....
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Cathleen is the operations manager at Easy Shelves, a custom-made shelf company. They have secured a big contract with Doll Shoes which will require Easy Shelves to manufacture and install new shelves in all Doll Shoes’ stores country wide. She is busy planning the operation and supporting processes for the realisation of the shelves they need to install. Which section of the ISO 9000 series will be helpful to Cathleen?
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