You are John Silver, an outlet owner, whose address is

5 Crowfield Lane, Bath 09876. You ordered 10 boxes of “Icy Summer” ice cream

from your new supplier, but :

-the goods were not delivered on time,

-the number of boxes received did not correspond to

your order,

- some boxes contained ice cream of a different trade

mark.

Write a letter of complaint to Sally Gibson, the Sales

Manager of the company whose address is 42 Park Avenue, Manchester, 85944 and

ask her to handle your complaint.  (80 –

100 words)