An
employee of a fellow manager at your company has been struggling recently at
work. The employee has asked the manager (Rory) to talk about it with him. Rory
knows it is important to handle this conversation well. She has asked a number
of other managers at your company for some tips on how best to handle this
conversation. She has received a lot of suggestions that she then asks for your
thoughts on. Based
on what you know about active listening
best practices , select which of the suggestions below would you
encourage Rory to use ? (Select all that apply)

Question

An
employee of a fellow manager at your company has been struggling recently at
work. The employee has asked the manager (Rory) to talk about it with him. Rory
knows it is important to handle this conversation well. She has asked a number
of other managers at your company for some tips on how best to handle this
conversation. She has received a lot of suggestions that she then asks for your
thoughts on.  Based
on what you know about  active listening
best practices , select which of the suggestions below would you
encourage Rory to use ? (Select all that apply)

Answer

“Make sure you have your phone and computer out
during the conversation. You don’t want to let your other responsibilities
slide just because this one employee needs to talk.”

Answer

“Maintain eye contact, but don’t
sit there and stare at the employee. You want to carry on like a normal
person.”

Answer

“Focus only on what is being said verbally. Even
if they seem uncomfortable or look sad, don’t be distracted by this.”

Answer

“Reserve judgement no matter what they share
with you. Hear them out and listen without jumping to conclusions.”

Answer

“Just sit there quietly and let them say their
piece. Don’t respond or say anything at all until it seems they are completely finished talking.”

Answer

“Try to empathize with the feelings that the
employee says with you and acknowledge their feelings and emotions.”

Answer

“Make sure you understand what they are saying
to you. Don’t hesitate to ask questions to clarify what they are saying or to
make sure you have interpreted what they said correctly.”

Answer

“If you need to be critical then be
critical.”

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An employee of a fellow manager at your company has been struggling recently at ...

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