How did NASA improve its public relations in 2003 after the Space Shuttle Columbia breakup, in comparison to NASA's public response after the 1986 Challenger explosion?

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responded within minutes of the incident and used all media formats

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allowed two days for fact-gathering before it responded to the media

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vowed to communicate only directly with congress

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kept the press out of NASA premises as long as possible

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How did NASA improve its public relations in 2003 after the Space Shuttle Columb...

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