Why is a receptionist at a small guest house more likely to perform reservations, cashiering and switchboard duties than a receptionist at a large full-service hotel?

Question

Answer

Small establishments generally depend on multiskilled staff, while large hotels can support greater specialisation.

Answer

Small establishments are not required to maintain guest accounts.

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Large hotels normally close the reception desk at night.

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Full-service hotels do not accept telephone reservations.

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Why is a receptionist at a small guest house more likely to perform reservations...

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