A Durban-based retailer imports reusable food containers from a local plastics converter. Customer complaints show that lids sometimes fit too tightly and sometimes too loosely, although the supplier’s final inspection records show that most batches are accepted. The retailer wants to address the issue without relying mainly on sorting finished goods. Which approach best aligns with the retailer's wants?

Question

Answer

Change transport providers because handling damage is the most likely cause.

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Ask the supplier to increase final inspection and replace only the rejected units.

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Review the moulding process settings and reduce variation during production.

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Accept the current batches because most units still pass the inspection process.

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A Durban-based retailer imports reusable food containers from a local plastics c...

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