A PPS employee notices that a process delay may unfairly impact a member’s claim outcome. What action best reflects TCF principles?

Choose the correct answer

Question

A PPS employee notices that a process delay may unfairly impact a member’s claim outcome. What action best reflects TCF principles? 
 
 Choose the correct answer

Accepted Answer

Raise the concern and support fair and timely resolution

Answer

Refer the member elsewhere

Answer

Ignore the delay if it is common

Answer

Focus on meeting internal targets

Crowdly

A PPS employee notices that a process delay may unfairly impact a member’s claim...

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