Mrs. Kline expresses discomfort with cultural differences among the staff and appears hesitant to accept help. The HCA needs to address her feelings respectfully to understand her perspective. How should the HCA respond?

Question

Answer

Disregard her comments and change the subject.

Answer

Say, "Different cultures have different practices. Can you share what’s bothering you?"

Answer

Tell her to be more accepting.

Answer

Agree with her to avoid conflict.

Crowdly

Mrs. Kline expresses discomfort with cultural differences among the staff and ap...

Want instant access to all verified answers on moodle.vcc.ca?