A client expresses frustration about not feeling heard regarding their care preferences. How should you acknowledge their perspective to resolve the conflict?

Question

Answer

"I’m sorry you feel that way, but we followed the care plan."

Answer

"I’ll check with my supervisor about what can be done."

Answer

"It sounds like you feel unheard, and I want to understand what’s important to you."

Answer

"Let’s focus on what we can improve now."

Crowdly

A client expresses frustration about not feeling heard regarding their care pref...

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